MAXIFY MB2720 Trouble installing on computer

[HeatherCash]

I purchased a Maxify MB2720 to replace my old Maxify MB2720, and I cannot get the new one installed on my computer. Each time I try to print, I get a message that says, "printer error". It does not give me any kind of code either. 

[Danny]

Thanks for joining the conversation, HeatherCash!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[HeatherCash]

It is a windows system, I believe 11?

[HeatherCash]

windows 11

[HeatherCash]

When I try to print, I get "printer in error state" in one box, then I get "printer not responding". I try to troubleshoot, and I get "troubleshooter couldn't identify the problem. 

[shadowsports]

Greetings,

Did you replace the printer with an identical model?  How is the new printer connected, and to what?

Did you uninstall the old printer and restart before installing and connecting the replacement device?

[Stephen]

Hi, HeatherCash!

The Community isn't intended for immediate assistance. If your question is urgent, click HERE to visit your My Canon Account to discover your personalized support options, including phone support.

If you're outside the USA, please click HERE for support options.