Greetings,
If you did not purchase directly from Amazon "Ships from and sold by Amazon" you likely purchased grey market merchandise from a non-authorized reseller or marketplace. I suggest you return the product and purchase from a authorized Canon Reseller.
https://www.usa.canon.com/support/gray-market
~Rick
Bay Area - CA
~R5 C (1.1.2.1), ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800, ~RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw MF656Cdw ~Pixel 10 ~CarePaks Are Worth It
