Hello,
The best option would be to se a custom paper size with the dimension of the envelope.
We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the operating system that is on your computer, and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
