02-07-2018 04:46 AM
I added new paper to my printer, and an error message appears everytime I print a document, prompting me to select the correct paper source. I have disabled the manual feed source and still everytime I want to print a document, I have to select the paper tray before it starts to print.
I have attached an image of the message.
02-07-2018 08:43 AM
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We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
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03-20-2019 01:46 AM
Your com's print setting for paper size must be letter size.
Your printer's ltr paper size is A4.
So, you have to change the print setting paper size of com. to A4.
09-18-2019 09:51 AM
I am having the same issue -- I most certainly have a printer bought and sourced in the US -- an Imageclass MF741cdw. It is displaying the same exact thing everytime I print as what appears in this poster's image. Since my printer was purchased in the US, can you please simply tell me what the fix is so I don't have to manually get up and go to the other room to select an option everytime I print something? I basically can't queue up multiple print jobs and have to go downstairs for every single thing I need to print.
01-22-2020 07:49 PM
You have to install the canon driver. The windows 10 driver causes that error. Found it through trial and error. Delete the device and install using the software that came with the printer.
09-10-2021 10:12 AM
This is the best answer out of any of the `work arounds` being discussed. For whatever reason the MS packaged Canon driver gives the printer a mal-formed request when it comes to addressing paper size/tray targets. If you simply download the 135mb driver package from Canon USA support site and install it your headache will be gone forever with regards to this issue.
03-19-2020 02:31 AM
04-21-2020 05:00 PM
Thanks. Your solution worked for my MF743 model. You were much more helpful than Danny the Canon Moderator.
11-15-2021 05:28 AM
07-24-2020 12:43 AM - edited 07-24-2020 12:45 AM
Thank you Mailinator! Your response fixed my Load paper.LTR/Plain 1 printing error on my MF743Cdw
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