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Light Grey Background - Canon ImageClass D570

lrisv
Apprentice

Today, we just got an ImageClass D570 in our office, black and white printing only and with the starter cartridge, and are noticing a light grey background printed on each document.

There are no watermarks on the Word Documents we've printed, yet there is a light grey background. If it's an issue with the starter cartridge the printer came with, that is another issue, but I haven't found settings available that can help me change this.

I'm unsure if this is to simulate paper tint or not. Regardless, is there a way to turn off this setting?

The main computer using the printer is a Windows 11.

1 REPLY 1

Hector
Product Expert
Product Expert

Hello Irisv,

The issue could be caused by drivers settings or the hardware. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666.

  1. What version of the Mac or Windows operating system are you using on your computer?
  2. Do you run into the issue when you make a copy as well?
  3. Do you run into the issue if you print from other programs on the computer?
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