02-28-2019 10:35 AM
Hello,
We seem to be having trouble with our Cannon iPF785 Scanner.
So far we've tried restarting the program, along with the PC and also changing the fomat in which the files are saved.
It prints just fine, but it will not scan 24"x36" pages.
Once the prompt to insert the page pops up, it starts accepting the page, and then just stops completly and returns to the main prompt, and the page is stuck in place.
Any reccomendations on what we could try?
-Thanks
03-06-2019 11:07 AM
Hi Lopezai449,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
12/18/2025: New firmware updates are available.
11/20/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.2.0
PowerShot G7 X Mark III - Version 1.4.0
PowerShot SX740 HS - Version 1.0.2
10/15/2025: New firmware updates are available.
Speedlite EL-5 - Version 1.2.0
Speedlite EL-1 - Version 1.1.0
Speedlite Transmitter ST-E10 - Version 1.2.0
7/17/2025: New firmware updates are available.
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.