Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎02-28-2019

Large Format, iPF785 Scanner Not Scanning Properly



We seem to be having trouble with our Cannon iPF785 Scanner.


So far we've tried restarting the program, along with the PC and also changing the fomat in which the files are saved.

It prints just fine, but it will not scan 24"x36" pages. 


Once the prompt to insert the page pops up, it starts accepting the page, and then just stops completly and returns to the main prompt, and the page is stuck in place.



Any reccomendations on what we could try?



Product Expert
Posts: 2,830
Registered: ‎07-28-2014

Re: Large Format, iPF785 Scanner Not Scanning Properly

Hi Lopezai449,


It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement