11-15-2019 09:52 AM
My companies network went down and now my printer will only print through the Multipurpose tray. What are my options in fixing this problem? Restarted computer, reconnected printer, and have looked at my paper/tray options when I go to print.
It is a LBP664Cdw Printer.
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11-15-2019 10:03 AM - edited 11-15-2019 10:10 AM
Greetings,
A temporary network outage could keep you from printing, but wouldn't change the paper handling settings on the device. If the printer is working, its unlikely there is a defect or failure causing this behavior. Its going to be a driver or printer settings.
Places to check:
Webserver of printer
Printer properties
Software or application you are printing from
You may have unintentionally changed or created this setting in the default profile or added a new one without realizing it.
You'll need to review these items to find the cause.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
11-20-2019 03:44 PM
Hi, BDFCO,
In addition to Shadowsports' recommendations, your computer may have had system updates pending, that eventually were installed after computers came back up from the power outage. System updates may affect printer installations. If the above recommendations don't correct the paper feed issue, try removing the printer from the list of printers, restarting the computer, and then reinstalling the printer from the latest drivers.
Special Note for Mac users: if your computer is on Mac OS 10.15 Catalina, and the printer is otherwise working correctly, please wait for newer drivers to post (end of November or start of December, 2019) before removing and reinstalling the printer.
If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
11-15-2019 10:03 AM - edited 11-15-2019 10:10 AM
Greetings,
A temporary network outage could keep you from printing, but wouldn't change the paper handling settings on the device. If the printer is working, its unlikely there is a defect or failure causing this behavior. Its going to be a driver or printer settings.
Places to check:
Webserver of printer
Printer properties
Software or application you are printing from
You may have unintentionally changed or created this setting in the default profile or added a new one without realizing it.
You'll need to review these items to find the cause.
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
11-20-2019 03:44 PM
Hi, BDFCO,
In addition to Shadowsports' recommendations, your computer may have had system updates pending, that eventually were installed after computers came back up from the power outage. System updates may affect printer installations. If the above recommendations don't correct the paper feed issue, try removing the printer from the list of printers, restarting the computer, and then reinstalling the printer from the latest drivers.
Special Note for Mac users: if your computer is on Mac OS 10.15 Catalina, and the printer is otherwise working correctly, please wait for newer drivers to post (end of November or start of December, 2019) before removing and reinstalling the printer.
If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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