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LBP632CDW Toner issues

polymath
Apprentice

Not sure if  this is an office printer, but it's not an inkjet.  I have this LBP632CDW.  I was having some issues using generic toner with leaving spots on the paper so I upgraded to the 4x the cost canon toner.  But sometimes the cartridge works, and sometimes it doesn't and I have to swap it out with amazon.  I'm trying to see if there is anything I can do different or haven't thought of.  I don't see any orange strip to remove like on some toners, nothing, but it looks like the magenta I just put in isn't working.  It shows full on the screen.

If it's user error, I'd like to "fix" me.  Any thoughts?

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