Greetings!
I work for a school and am having a really weird and annoying issue with trying to print to an imageRUNNER 7095. Our domain workstations are all Windows 7 and IE10.
Some users are complaining about not being able to print to the copier. I have observed the issue: users would try to print from within IE10, select the copier, select print, and then the Department Code & Password dialog box would appear. Upon getting this dialog box, IE would hang. In some instances, I could drag around the department code dialog box and get a hall of mirror effect and I couldn't use IE until I manually terminated it. Not all users experience this issue, as some can seemingly print to the copier just fine.
For the affected users:
- I've tried removing the copier from their printers and then reconnecting to it.
- I've tried restarting the print spooler and clearing the queue where there was one.
- I've tried deleting all drivers in system32\spool\drivers and reinstalling the printer fresh.
- I've tried updating the driver to the latest version (ver 14 PCL5e)
- I've tried adding a separate instance of the copier using the PCL6 driver.
- I've download a printer-spool-reset-to-default FixIt/PS1 and resetting everything back to zero.
- I've uninstalled and reinstalled IE10.
- I've tried turning IE10's dump file feature so it will spit out a dump file when it crashes, but it doesn't spit out anything--presumably because IE10 isn't actually crashing and is just hanging?
- I've run SFC (System File Checker) and chkdsk and even a HDD surface scan.
- I've verified that the printer driver files' hashes match the same as an unaffected computer's.
- I cannot figure this out.
Anyone have any ideas?
Pretty much the only thing I have figured out so far is a way to reproduce something approximate to the error both on affected machines and non-affected ones. I'm going to describe it as exact as possible as deviating from this script in even minor ways can cause this particular behavior to not occur:
- I log into a computer on the domain.
- Press Windows-R to bring up the run menu.
- Type in: iexplore about:blank
- Once IE10 loads, press Ctrl-P.
- In the print menu, press Alt-P to confirm printing (the iR7095 is the default printer).
- The department code dialog menu pops up wanting a code and password.
- I wait approximately 5 seconds.
- The department code dialog menu disappears.
- Internet Explorer 10 is now unresponsive.
Once I get to this point, I've discovered that I can "un-hang" IE10 by opening up anything else and then minimizing it. For instance: I press Windows-E to open up Explorer and then I click minimize on the new window. Now the department code dialog box returns in the IE10 window (as if it was just minimized somewhere) and I can put in a code and print.
This particular reproducible issue only seems to happen when I try to print from about:blank, however, so I don't know if it's entirely the same issue that users are experiencing when they try to print out their grades or something. I haven't verified that opening a new window and minimizing it fixes their issue yet as I only just now discovered this.
Anyway. I hope someone out there has some ideas about this because it's really frustrating. The only thing I've been able to tell affected teachers at this point is to not print to our giant Canon copier and to instead use their super expensive inkjets to print out their heaps of grade reports... 
