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New Contributor
Posts: 1
Registered: ‎03-13-2019

Imageclass D1350 laserjet printer problem

I have recently gotten this hand me down printer. it works fine but the prints turn out with a bunch of gray around the text. like its printing a little allover the page. Any idea what could cause this ? i have just put a new toner cartridge in and it didnt fix the problem.  Thanks

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Reputable Contributor
Posts: 749
Registered: ‎09-30-2013

Re: Imageclass D1350 laserjet printer problem

[ Edited ]

Hi Xav001.

 

It is recommended that a fixing unit cleaning be performed. Please follow the steps below to perform the cleaning:

 

1. Press [  ] (Menu).

2. Select <Adjustment/Maintenance> using [  ] or [  ] and press [OK].



3. Select <Clean Fixing Unit> using [  ] or [  ] and press [OK].



4. Check if the supported paper is set in the paper drawer, and press [OK].



5. Check the procedure shown in the display, and press [OK].

* The cleaning paper will be printed.



6. Load the cleaning paper to the multi-purpose tray with the black band side up.



7. Check the screen and press [OK].

The cleaning begins. It takes approximately 80 seconds to complete the process.



* We recommend that plain paper be loaded when cleaning the fixing unit.

NOTE:

When the cleaning does not start

  • You cannot use this function when jobs are stored in memory.

8. Press [  ] (Menu) to close the menu screen.

 

You may also want to try a few of the special modes to prevent this issue. Please follow the steps at this link to enable the modes:

 

Setting Special Modes

 

If you continue to experience an issue, or need any further assistance, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

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