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ImageClass MF634Cdw Print job was not accepted


Trying to print from Macbook running 12.4 also iphone on iOS 15.7 with air print.  Can't get anything to print.  I've tried system reset on the printer, updating firmware, reconnecting with wifi and no luck.  Either the jobs sit in the queue and nothing happens or I get "print job not accepted." iphone I just get an message saying there's a problem.  I tried a desktop running Windows 10 Home version 21H2 connected via a cable and still it won't print.  Any other suggestions?


Product Expert
Product Expert

Hello Blizzor,

If you are unable to print via USB or over a network, there might be a problem with the hardware.

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support at 1-800-652-2666, our agents would be happy to help and can provide any service options.

  1. Are you able to make a copy from the glass? If not, do you get any specific errors?
  2. When you try to reconnect the printer to your network, do you get any specific errors?

It won’t copy either from the glass or from the feeder

if you are unable to make a copy from the glass as well, it would usually point to a hardware issue, I would suggest contacting support over the phone at 1-800-652-2666 to check for any available service options. We can try to continue troubleshooting any hardware issues via the forums. TO assist further we would need some more information to assist. If you can let us know any of the specific errors you get when you try to make a copy or what problems you run into, we can provide some troubleshooting steps. Any information/details you can provide will help us understand your issue better and understand what might be causing the problem.