ImageClass MF217w Printer says paper is jammed but there is no paper in it

[halvers]

I've tried everything. Followed instructionns, turned it off, unplugged it... I'm out of ideas. It is stuck with paper jam error and there is no paper in it. The error message will not clear and I now cannot do anything else. Please help!

[JaneST]

Hello,

I'm not sure if it is useful, but here is the manual - http://www.usermanuals.tech/d/canon-printer-imageclass-mf217w-user-manual.

[halvers]

I tried the steps in the manual (they are the same as what the printer says to do). It did not work. Thank you anyways.If anyone has any other ideas, they would be much appreciated!

[Patrice]

Hi halvers.

If you were unable to locate any paper or obstructions in the machine, we will have to recommend that you call us at 1-800-OK-CANON for further assistance.  We will be glad to help you.