ImageClass D 420

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05-04-2014 09:56 AM
I have an ImageClass D420 printer, and there is now a 1/8th" vertical stripe down all pages that I print. It is unreadable, the ink flakes off, and the stripe is indented into the paper. I have cleaned the Fuser Roller 5 times and it is still there. What should I do?

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05-06-2014 05:19 PM
Hi HRotberg.
I will be glad to assist you. I would like to ask a few questions about the issue.
- What is the model number of your toner cartridge?
- Does this happen with copies from the machine also, or just prints from the computer?
I look forward to your reply. Should you need immediate assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

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05-06-2014 06:43 PM
thanks-
the cartidge is 104 Starter
Yes, it happens with copies too.
Heidi
