HI 240john,
Please follow these steps to try and resolve the issue:
1. Unplug the power cord from the back of the printer and from the wall outlet/surge protector and leave them out for at least 10 minutes, then plug it back in. Sometimes one port on a surge protector will work, while another will not, so we recommend plugging the printer directly into a wall outlet.
2. If the printer reset didn't work, please try to plug the printer into another power outlet in a different area of the room, or another room if possible and try to turn the unit on.
If the printer still does not turn on after following the above steps, it will require servicing. Please Contact Us for your servicing options.
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