Image Runner Advance C5030 Does not Print in Color &Toner is Full, Will only print in Black and Grey

[ICCTechie]

Image Runner Advance C5030 Does not Print in Color &Toner is Full, Will only print in Black and Grey.
I had a Technician come by and Replace a Gear, then we Replaced a Cyan Toner Cartridge ourselves....  Long story Short, Printer will only priont in Black and Grey, not in color.  Any advice would greatly appreciated.

[John_B]

Welcome to the Canon Forums and thanks for posting!

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

Feel free to discuss imageRUNNER products, but please be aware that you will not receive support directly from Canon USA.

Welcome to The Canon Forums, and thank you for your inquiry!

[richardallan]

Are the printer defaults set to greyscale