Hello,
We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
1.were you running into the same issue before replacing the toner?
2.Which toner cartridges did you replace and what does it show for the model number on the toner cartridge?
