IR-ADV C5550 not printing

[vanessa]

Hello,

Please assist to resolve issue.

We have IR-ADV C5550 authenticating to the domain, users can log on to the printer and send jobs. But the there is no print out.

And from Status Monitor, we recieve error code #866 - which we cannot search what is about.

Any help is appreciated.

thank you,

Vanessa

[Tiffany]

Hi Vanessa,


Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!