I am so frustrated. I purchased this printer, just wanting a reliable laser printer. I had no idea it was considered "business" and you have to have a computer expert/system administrator. I have downloaded all the manuals and have searched how to set things up, but I think all I've done is mess things up further (I'm 70 and not up-to-date on new products). Canon has not responded to my online support requests (multiple).
These are my problems:
1. I tried to download the drivers, but they kept disappearing. I would download and install them, and I would get a green "Complete", but the next time I went online to the available drivers, all the drivers appeared again. When I originally went to downloads available, the screen said I needed 8 drivers, which I was told was more than a new machine should require.
2. I can't get the scanning function to work. I have gone through the manual where they have you jump to many different sections, but nothing I do connects the scanner to my computer. It was easy to get the printer connected to my computer.
3. This morning I needed to copy a dark document, and I discover there is no readily available setting to lighten the copy. I can adjust the sharpness and color balance, but not the lightness. Again, the manual does not even have (a section for this. (I searched for "lighten").
Anyway, I have a new expensive printer that Canon will not support and I wish I could just throw it away and get a printer that is made for ordinary people. Any help would be appreciated so much!
