10-14-2018 04:23 PM
Hello, I have followed all of the steps and still can not scan to email. There is no error code on the error report. It used to work fine! Help....!?
10-14-2018 04:30 PM
If you've followed the instructions and you're still having problems, you'll need to contact support.
If you're in the USA, support is available weekdays from 8:00 am to 8:00 pm ET at 1-800-OK-CANON (800-652-2666).
Outside the USA, please go to http://Canon.us/ggdey and select your country or region for support options.
11-25-2018 07:31 AM
I recently purchased a Canon Imageclass MF632cdw. I was having similar issues with the scan to email function from the printer. I followed the instructions per Canons Website, Youtube Videos, and other Forums in addition to this one. No luck. Then you mentioned in your reply to Canon about 2 Factor Authenticaiton. I use 2 factor for both of my email clients. I have not seen any response from Canon regarding this nor did any of the other forums mention this as well. So with iCloud and gmail, that i know, have a feature called “App Specific Passwords”. So I generated one and Jackpot, it worked. If it wasn’t for you mentioning 2 factor I probably would of been fumbling around. I was checking router settings, DNS settings, port forwarding, etc. Thanks.
11-26-2018 07:21 AM
I have also an iCloud account and I cannot succeed in scan to mail working email@example.com
Could you please show us (pictures) what you have filled on the printer interface ?
11-26-2018 07:30 AM
My issue was specific to 2 factor authentication. Are you using 2 factor for your iCloud account? I use it for both my iCloud and gmail. If so, it will take me a bit to gather photos and post with instructions. I am a novice at this. Thanks.
11-26-2018 09:08 AM
Yes i'm using the 2 factor authentication.
Here my setup :
the application password I named "Canon" generated from my apple id account.
But the scan to mail from my printer using firstname.lastname@example.org doesn't work.
It's the reason I asked yout to show us your Canon printscreen regarding the Scan to email.
11-26-2018 12:15 PM
So for me the only thing I did differently, that wasnt explained in the Cannon Forums or online videos, was the "App Specific Password". So to cut to the chase and avoid doing a long disertation with photos I did the following:
1) Create your "App Specific Password" through your email client if your using 2 Factor Authentication
2) Log into the printer (Obviously)
3) Click on "Settings and Registration"
4) From the left hand tree pane head over to "Preferences>Network Settings>Port Number Settings
5) If you havent done it already change "SMTP" from port 25 to 587. Ports 465 and 587 are intended for email client to email server communication - sending email. Save it.
6) Then from the left hand tree pane head over to "Function Settings>TX Settings>Network Setting - E-Mail/I-Fax Settings.
7) Enter the following:
a) SMTP Server Name: smtp.mail.me.com
b) Email Address: Your full iCloud email address
c) SMTP Authentication should be turned ON
d) User Name: Your full iCloud email address again
e) Password: Your "App Specfic Password"
f) The "Use TLS for SMTP" should be checked since most email clients use SSL and TLS these days.
g) Leave everything else default.
h) Save and reboot your device. I dont have a reboot feature so I have to turn the power of and back on after 10 seconds.
Note: If that doesnt work then your probably going to have to call Canon Support. Hope this helps.