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New Contributor
Posts: 1
Registered: ‎05-15-2015

Have a MF8580cdw have a cannot print rx data error - help

We have a MF8580cdw printer, and came in this morning to find the red error code blinking - it says cannot print rx data. How do I fix this?

Product Expert
Posts: 724
Registered: ‎09-30-2013

Re: Have a MF8580cdw have a cannot print rx data error - help

Hi EISSOLAR.

 

I will be able to assist you.

 

This error appears when the machine attempts to receive a fax when the toner is low.  You will need to enable the "Continue Printing When Toner is Low" function.  Please follow the instructions below to perform this operation.

 

1.  Press [Menu].

 

2.  Scroll to [Fax Settings], and then press [OK].

 

3.  Scroll to [RX Print Settings], and then press [OK].

 

4.  Scroll to [Con't Printing When Toner is Low], and then press [OK].

 

5.  Highlight [On], and then press [OK].

 

Once the function is enabled, you will be able to receive faxes.

 

I hope this information is helpful to you.  Should you need further assistance, please contact us at 1-800-OK-CANON (1-800-652-2666).

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New Contributor
Posts: 2
Registered: ‎11-21-2016

Re: Have a MF8580cdw have a cannot print rx data error - help

Connot print RX data errer.Conon MF8580cdw

New Contributor
Posts: 1
Registered: ‎04-17-2018

Re: Have a MF8580cdw have a cannot print rx data error - help

-Be sure to check your paper settings. While trying to print photos from the multipurpose tray, I accidently set the main paper tray for heavy bond 23-26 and it brought about all sorts of problems, incl no faxes (RX data thing). I set it for plain 19-23 bond and all the problems went away.
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