GX7021 Sold as New on Amazon - Is Used. What Can I Do?

[PayItfForward]

I wanted to share my experience and seek assistance regarding an issue with a recent purchase. I have owned two Canon printers thus far, and they have been fantastic. The first one, in particular, has been exceptional—it printed for what seemed like forever without needing a refill, and I hardly ever had to replace the maintenance cartridge. This first printer has lasted well over three years, enduring multiple employers, businesses, and companies, and it still works perfectly to this day.

Given my positive experience, I decided to purchase another Canon printer for a different office location. However, the new printer I received was quite disappointing. Right out of the box, it did not look new. It had dents, dings, and surface scratches all over the body. When I checked the ink cartridges, they were not sealed in plastic casings as they usually are when new. Instead, the cartridges had stains and appeared to have been refilled.

Upon turning on the printer, I discovered that the maintenance cartridge was severely used, with only about 20-25% of its life left. The general wear and tear, especially on the printer’s wheels, suggest that it has already printed over 10,000 pages.

I’ve attached a picture below to show exactly what I’m seeing. This printer was advertised as new, but the condition indicates otherwise. This seems like false advertisement, and I paid just short of $600 for this printer, expecting a brand new product.

Can Canon support assist me in reaching out to the retailer to address this issue? Additionally, is there any action Canon can take regarding this false advertisement claim?

Thank you for your attention to this matter.

[shadowsports]

Greetings ,

What printer did you buy? What is the model number. 

Where did you buy it?  That's probably where you need to take up your grievance.  Did you purchase from a Canon authorized dealer?

[PayItfForward]

Agreed, not mad at Canon, it's the dealer, this came from Amazon. 

[PayItfForward]

GX7021

[shadowsports]

Greetings ,

A mod told me today that Amazon manages a Canon Store on their site but Canon has no control over it or the merchants who sell there.  

Amazon itself is an authorized Canon dealer, but any product you buy must say ships from and sold by Amazon.  Canon doesn't sell used products, products with partially filled toners, or printers with partially used waste ink tanks.  

I would return the product as clearly used and repurchase.  If you're going to buy from Amazon, make sure that it's shipped and sold by them, you can also buy direct from the Canon USA store or B&H Photo.  If you're really in a pinch, Best Buy or Costco.  

[Stephen]

Shadowsports' advice is the thing to do. 

[PayItfForward]

Agreed, but in this case, it doesn't apply, sadly; not sure how this happened with Amazon.

[PayItfForward]

Hey There, that is the crazy part, it was shipped and sold by Amazon. 

[PayItfForward]

Here is the link to the exact item. 

https://www.amazon.com/dp/B09VR7GFSH?psc=1&ref=product_details

[PayItfForward]