'Filter' failed error message

[dway123]

I am trying to print on  my coworking office's ImageRunner 1730. I have a MacBook runing Sierra 10.12.6. I've installed and uninstalled the drivers a bazillion times, restarted my computer a bazillion times, and followed the directions for installing the printer via IP address that was provided me by the managers a bazillion times. It connects and seems to start to print but then quits and I get the message "Stopped - 'Filter' failed." I'm frustrated.

[Danny]

Hi, dway123!

Thanks for posting! While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!