12-30-2024 03:11 PM - last edited on 12-31-2024 10:22 AM by Danny
Hello, I put the papers in through the top feeder and the papers seem like they scan fine, but on my PC screen once all the papers go through, I get a little pop up box that says 'failed to acquire image'.
I sprayed canned air, hard to see but doesn't look like there's a jam . Google says either camera lens is blurry, etc. Has anyone gotten this error?....
12-30-2024 03:21 PM
Hello!
I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:
- What is the exact model of your printer? (It can usually be found on the top or front of the unit.)
- Are you seeing any error messages?
- Which version of Windows or macOS are you using?
- How do you connect to your printer: via USB or Wi-Fi?
Any additional details you provide will help the community better understand your issue.
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Thank you, and have a great day!
12-30-2024 03:41 PM
Mf249dw imageclass / error on my PC pop up says 'fail to acquire image'/USB/ windows 11
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