07-22-2021 10:29 PM
The error code happened after a new router setup.
In meantime, the printer was reset the wifi connection, but this code keeps showing up by every 2-3 days.
07-30-2021 11:00 AM
This happened to me too. And I just dropped over $300 on toner replacement for this thing.
08-04-2021 03:44 PM
Hello Jaquelinehe,
If the error keeps coming up, it looks like there is a problem with wifi module on the printer or the printer's firmware needs to be updated. You can try updating the firmware using the steps in the link provided HERE. If you update the firmware and you continue to have the issue, it will mean the printer needs service.
You can log into your Canon account using the link provided HERE to check your service options or you can contact support at 1-800-652-2666.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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