Duplex scanning mf644cdw

[tpeila]

I cannot figure out how to duplex scan on the MF744cdw. Any suggestions? 

[Darius]

Hi, tpella.

When scanning from the document feeder on top of the MF644Cdw, the scan settings will have an option for "2-sided original".  Ensure that is set to On before scanning.  If that setting doesn't show up when scrolling through the available options, ensure Document Feeder is selected as the source of your scan. 

If controlling the scan from your computer, ensure two-sided or duplex is selected in the scan options of the software you're using to scan.

If you have the i-SENSYS MF744Cdw and these directions don't work for you, then you may wish to contact Canon Europe for more specific support.

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[tpeila]

Unfortunately, when I go to scan it does not give me any options for 2-sided original. Here are screenshots of my display. 

[Darius]

Hi tpeila

The screen on both of the locally available imageCLASS MF644Cdw and imageCLASS MF746Cdw are showing the 2-sided option in the Scan: Email settings, leading me to believe you have the European i-SENSYS MF744Cdw.  Since the MF744Cdw is only sold outside of the U.S., I do not have specific information for it.  Contact your local branch of Canon for specific support on this model.  You may find the appropriate branch through the map on the Canon Global website.

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[tpeila]

I'm not sure how I could possibly have the European version - it was purchased from Best Buy in Washington State. 

[Darius]

Hi, tpeila.

In your initial post you wrote that you were working with an MF744Cdw; at first I thought it was a typo, as your title stated MF644Cdw.  That the screen options you're seeing on the printer are not matching the screen options on the printers I can physically inspect, I have to consider that the printer in question is not of either the subject-line model (MF644Cdw) or the similar MF746Cdw, both of which are US-sold models.

Please call us for further support at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays), and have the printer's serial number on hand.  The serial number may be found on the back of the printer, and may be used to identify the specific model in your posession.  Once the phone agent is able to confirm the model of printer you are using, they'll be able to provide troubleshooting regarding the lack of a 2-sided scan option, or refer you to the appropriate support.

[tpeila]

I apologize - It looks like I have a mf642cdw - these numbers are hard to read on the printer

[Ketansha]

I have similar problem. I bought my Canon from Staples in California. Did you issue resolved after talking to support? if so, how? Thank you.

[philiptamarkin]

My MF644 (Staples purchase in California) doesn't show an option for 2-sided scanning on the screen, but does offer it in the MF Scan Utility software. 

[Lockon]

I have the MF644Cdw and I also find it perplexing that while the hardware supports duplex scanning (the reason I bought this model), the software does not!!! The only option I found was to scan duplex to JPG files, not PDF.

The solution was to use NAPS2 (naps2 dot com). I'm sure Adobe Acrobat can also do this but I don't have a subscription.