cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Document Size is greyed out

danpolden
Apprentice

We have an imagepress C7010VP with a Fiery A3200.  In the print properties, the Document Size is greyed out and cannot be changed.  The only way to print is to just print letter size, choose paper source by pdf page size, or drag and drop into command workstation.  We only found 1 driver on Canon's website, so I cannot try older drivers.  I've tried uninstalling the driver and driver package, and reinstalling.    Beyond that, I'm stumped and can't find any other solutions.  

1 REPLY 1

Tiffany
Moderator
Moderator

Hi Danpolden,

While our forum community members are welcome to chime in, Canon does not provide direct support for imagePRESS series products. Instead, your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area!


We hope this helps!

Avatar
click here to view the gallery
Announcements