cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dark edges on both sides since a couple of days on my CDW8380

Johncoffee
Apprentice

Since a couple of days I found my CDW8380 printing out pages with dark edges on both sides of the paper. Nothing had changed recently, I'm using the same toner & paper as always. The left side seems to repeat every inch while the right side has some vertical band.

 

Tried both cleaning steps (transfer belt and fixing unit) to no avail.

 

Thanks for any suggestion.

 

Best

John

 

This is how a empty page print out looks like:

 

 

 

IMG_1806.jpg

1 REPLY 1

Patrice
Whiz

Hi Johncoffee.

 

I will be able to provide more information regarding your inquiry.

 

Since the cleanings did not work, there may be another issue with the machine.  We will have to recommend that you call us at 1-800-OK-CANON (1-800-652-2666) for further assistance.  While we understand that the forum may be your preferred method of communication, these steps must be performed with a telephone support representative assisting you.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.