So that the Community can help you better, we need to know exactly which version of macOS is running on your Mac and whether your computer and your imageCLASS MF269dw talk to each other via Wi-Fi or via a USB cable. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
If the Mac is unable to connect via USB or over a network, you can try resetting the printing system and then installing the printer drivers.
If you are still unable to detect the printer, you can check the Mac's network settings to see if both devices are on the same network. If you continue to have issues, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to help.
12/05/2023: New firmware updates are available.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.