02-15-2022 09:08 AM
02-15-2022 09:15 AM
So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
02-15-2022 03:27 PM
My printer is an Imageclass MF8350, I print only in black, not grayscale. I am thinking that the color ink dries up and i am forced to buy another cartridge. It would be great for the printer to work even without color cartridges inserted or empty color cartridges.
02-24-2022 06:28 PM
The MF8350 uses toner powder so you don't have to worry about it drying out. You can still use the printer if the color toner cartridges are empty but, the cartridges will need to stay in the printer. You can use the steps in the link HERE to print when the toner is low/empty.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
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PowerShot Elph 360HS - Version 220.127.116.11
PowerShot SX420 IS - Version 18.104.22.168
PowerShot 620 HS - Version 22.214.171.124
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03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
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