08-31-2018 09:44 AM
My scan stopped working since my last driver update, so I found a patch the was supposed to solve the problem. It did not.
I am using Windows 10. I have tried using the printer without the downloaded driver. Windows recognizes the printer, but it does not print or scan.
So I am now trying to reinstall the driver.
I have uninstalled everything associated with this printer. I have removed the printer from the settings. I have removed every Canon folder from my hard drive. And have subsequently rebooted.
When I attempt to install the sottware I get a message that says "The following printer of the same model is already using the specified port. Do you want to add a new printer anyway?" I say yes, then I get a message that says "Could not install the printer driver. Try to install again".
I tried installing with the printer on and off.
How do I remove the old info so I can reinstall the driver? Is there a way to reset the printer to factory settings? Would that solve the problem?
08-31-2018 10:27 AM
08-31-2018 11:32 AM
One of the drivers can't be deleted (Canon MF720C Series UFRIILT) because it is in use. I've tried rebooting and removing it again, but I keep getting the same message. I tried reinstalling and it's also failing again.
The printer itself is gone from the list, so I can't see if there's a queue.The printer is turned off. Should I just delete the windows systems files that I see in properties? (C:\WINDOWS\system32\spool\DRIVERS\x64\3)
08-31-2018 07:20 PM
Remove Canon software, remove printer from settings. Remove Canon drivers that will allow. Let Windows 10 find the printer to connect wireless network. Printer functions normally.
To scan, you must run USB cable from computer to printer and use Windows Fax and Scan function.