Color ImageCLASS MF634Cdw Not Printing Cyan

[fehays]

Hello,

My Color ImageCLASS MF634Cdw printer appears to be not printing Cyan.  I've replaced the Cyan and Magenta toner cartridges and the problem persists.  I've tried executing the maintenance options, but it says they are unable to complete.

Please see attached scan Google's logo.  This is how it's printing:

Here's a link to Google's actual logo.  See the blue missing?
https://www.google.com/images/branding/googlelogo/1x/googlelogo_color_272x92dp.png

Any help is greatly appreciated.  Thanks.

[Patrice]

Hi fehays.

Does this issue happen if you make a color copy directly at the printer?

We look forward to your reply. If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).

[fehays]

Hello,

Thanks for your help.  Yes, it still happens with a color copy at the printer.  Anything blue looks pinkish like the Google logo i attached in my post. 

[Patrice]

Thank you for your reply.

Please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). A representative will be able to further assist you.