06-18-2021 04:45 PM
The issue that you are describing could be caused by the drivers/settings that you are using to print or there is a hardware issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
For a more immediate response, feel free to contact support at 1-800-652-2666, our agents would be happy to help.