Canon imageCLASS mf269dw Auto-Duplexing Broken

[dherts]

I recently bought a brand-new mf269dw. Single-sided printing works fine, but I get a phantom paper jam error every time I try duplex printing. (It throws an error, but I can't find a paper jam.) The real problem seems to be that after printing on the first side of a sheet, the printer can't feed it back in for a second pass. It tries to pull the sheet back in, but that doesn't work for some reason.

What can I do to fix this?

[Audrey]

Hi,

Welcome to The Canon Forums!

Please click HERE or the link below to check for paper jam or any debris inside every area of the printer:

https://oip.manual.canon/USRMA-3281-zz-SS-enUS/contents/SS260_troubleshooting_0327.html#1114_h1_01

Please check for any paper jam or debris inside of the machine. This will include removing the toner cartridge and drum. Please click HERE or below to view instructions in the manual:

https://oip.manual.canon/USRMA-3281-zz-SS-enUS/contents/SS260_troubleshooting_0329.html#1116_h1_01

If paper jams repeatedly:
Tap the paper stack on a flat surface to even the edges of the paper before loading it into the machine.
Check that the paper is appropriate for the machine.
Check that no jammed paper fragments remain in the machine.
If you use paper with a coarse surface, set <Paper Type> to <Bond 1 (16 lb Bond-27 lb Bond)> or <Bond 2 (28 lb Bond-60 lb Cover)>.
Specifying Paper Size and Type in the Drawer

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI
 

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[Alanrhea]

Did you ever get yours fixed? I’m having exactly the same problem.