05-18-2019 06:57 PM
05-19-2019 01:05 PM
This usually means there is still something stuck or present in the machine. What I would do.
Power off printer. Open every door or access point. If it has a duplexer on the baclk, remove it and inspect. Open the scanner cover and ADF, inspect all areas for ripped paper. Remove toner and check it's holder and surrounding areas for anything foreign. Put everything back together cafefully, check the paper feed tray, fan pages, reinsert and power up.
There is likely something still inside. Keep looking.