Canon Maxify GX6021 Scanning has Blurred Spots and Lines in the images.

[singingsnail]

Hello! I recently got this printer/scanner combo and have been wanting to scan my artwork with it. However, when I attempt to do so, there seems to be blurry spots in the scan along with lines that go through most of the artwork. I am suspecting it's an issue with the camera itself, but I don't know how to verify that. Please let me know if you have any ideas! I'm using the Canon IJ Scan Utility application if that helps. Thank you.

Things I've tried:

• Changing the output resolution (it's usually at 1200dpi)
• Changed the color mode
• Turned on/off all the image settings
• Positioned the artwork differently on the scanner
• Plugged the Canon into a wall socket
• Made sure the artwork was firmly against the glass
• Cleaned the glass with glass cleaner & a microfiber cloth
• Checked different artwork (the issue persists)

Below are example images.

[Hector]

Hello,

The issue could be caused by the surface of the paper or a problem with the hardware. We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. Do you run into the same issue if you try to scan or copy a printed document or photo?

2. Is the surface of the page in the image flat or does it have any wrinkles/indentations?