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Canon Maxify 2720 dropping line

Charlescstaley
Apprentice

20230506_133229.jpg

 I have run the clean and deep clean several times on 2 different ink cartridges and still have this nozzle pattern. I have tried various alignments with the printer and still have this pattern when printing. Any suggestions or fixes for the problem other than buying a new printer? Firmware is up to date, paper is correct. I am at a loss. Help!

2 REPLIES 2

dexman335
Rising Star

If troubleshooting procedures don't work, I would reach out to Canon Customer Support to determine if the unit needs to be sent in for repair. 🤔

Hector
Product Expert
Product Expert

Hello CharlesCstaley,

The issue looks like some of the nozzles for the black ink are clogged or there is a problem with the black ink tank. If you have tried several deep cleanings and have replaced the black ink, it would mean the print head is damaged and the printer needs service. In this situation, you can check your available service options from your MyCanon account

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