Canon MF8280Cw can print but not scan

[shpider]

I have a Canon MF8280Cw and a PC.  I have installed the software (multiple times) and connected via a wireless network.  If I input the IP address in a browser I get to the screen the manuals say I should see.  I can print, but when I go to scan I get the message "connect to the computer."  I was told I am connected!  The scanning software says it can't find the scanner but it does show my machine in a dropdown menu, and then when I go to the scan utility in the toolbar it doesn't even show the machine.  I have gone through all the troubleshooting stuff in the manual, uninstalled and reinstalled several times, gone through the whole network setup several times, and still no success.  Can anyone help?!?

[Numiah]

I ran into exactly the same issue.

Only my difference is when I configure the printer to use WLAN, it works flawlessly. Printing AND scanning.

Just when I connect through LAN I can only print from various computers without problems.

But scanning doesn't work. Not to computer and not to remote scanner.

I've tried everything that was suggested in this thread to no avail. Also I've performed a full factory reset on the printer.

So I think I need to stick to wireless scanning and printing, although I'm pretty far from an accesspoint, and a scan can take forever this way.

If someone has a working solution to this problem, I'd be really glad to hear about it!

Thank you.

[jmlien13]

Someone find a solution please,

I am also experiencing this problem and have followed the appropriate steps

[karhariasgr]

I follow the steps.. now I cannot print, I cannot scan and I cannot unistall the drivers. The Unistaller of Windows 10 stacks and I cannot do anything. 

Is my office pc and the I use(d) the Canon MF8280CW as my printer, fax, and shared printer. 

Now is useless... 

I cannot understand the policy pursued by companies, when a new OS released nothing works, the drivers stack and we need to be patient 1-2-3-4 months for new drivers for new printers. I dont believe you will update the drivers for this one.. 

[LynnThor]

We have the same issue in our company, it doesnt matter if mac or windows, all can print and sometimes the scanner works for one or two pages on one notebook and sometimes never...its really anoying me...

Please help....

[Expo]

Has anyone found an issue for this?  I have the exact same issues as original poster, Sphider.  

I can see the printer in the Pulldown on the MF Toolbox, but scanner does not show up on MF Network Scan Utility.  

[professorjeff]

Hi Danny,

I'm able to print from Word but not from my email and I can't scan either. I've just loaded the driver for my Canon MG7120 today.

I'm being told the scanner is "turned off," "disconected from the LAN," "wireless signal strenght is poor," "different scanner selected." Code 5,157,69  And when I select the scanner the MG7120 is there. Not sure what's going on. Also, when I try to print from my email, I simply get the message "priter not respoding." I see the document in the printer spool but it just says "error."
 

Let me know what you think.

Thanks,

Jeff

[Jason]

Hi, Jeff!

Which version of Windows are you using?

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bitly.com/CanonEmail or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

[mshaffer]

Jason,

Your US-based technical support team is NOT standing by 24/7.  They are open weekdays between 8 AM and 8 PM ET.  Just because we can send an e-mail 24/7 doesn't mean your technical support team is "standing by" 24/7.  Idiot.

[redrider_955]

I am having a similar problem and am about to give up my printer.  Besides not scanning, mine is not copying either. has anyone identified what the problem is? I am thinking that since mine will not copy either, the problem is hardware and not software.

[Guy_S]

I have the same problem... for the second time. I don't know how I solved it the first time but it worked for several months.

The problem has reappeared today, I ran the trouble shooting and everethings seems fine.

I tried to scan something and got the messages on my computer: "check cable, must be disconnected (I'm using wi-fi)" and "the scan must be shut off" (but was on). Its a translation of the messages I get (the sofware is installed in french).

Furthermore, I tried to install the software on an other computer and nothing works.

I'm really getting frustated with this piece of cr... printer. I would prefer spending my time (well work) on scanning and printing documents rather than ALWAYS trying to fix this damm thing.