Canon MF733CDW email to Print Issue

[Meghan2000]

Hi,

I setup my printer for "email to print" so I can email a PDF or DOC file to the printer and have it printed. I setup the POP and SMTP accounts properly and created a special printer email address on my email server, and verified that I can Scan and send to an external email. However when I send a PDF to the printer via the printer email address, the email and PDF is received - I can see it in the Rx Job Log of the web UI - but it does not print and shows an Error Code #818 which is:  "The received data is not in a printable file format". According to the "remedy" for this I am supposed to "Ask the sender to change the file format and resend the data".  This does not make sense since it is a PDF which is an acceptable format. I verified that the PDF is not corrupted and also sent a PDF as an attachment from several different email accounts, all with the same error.

Help Please!!!  I need this to work and can't find any answers on the web. Has anyone got this to work?

Thanks!

Meghan

[shadowsports]

Greetings Mehgan,

What OS (Windows or MAC, version and build) are you using the printer with?

More importantly, what application or program are you using to create .PDF's with?  

[Meghan2000]

Hi Rick,

Using Windows 10 to send the email to the printer. The PDF was created using Microsoft Word using Microsoft Print to PDF driver. I think I know what you are getting at - I'll try it with a PDF that was created by something else.

Thanks!

M

[Meghan2000]

Unfortunately.... that did not work. I tried different PDF files from different sources, a DOCX file, a JPG. All of them when received at the printer give me this code #818. Also tried sending the file from two different email clients, but no luck.

[shadowsports]

Greetings,

Lets try a different way.  Here is a link to the Printer's User Guide.  Please point me to the feature you are trying to use:

Canon - imageCLASS MF735Cdw / MF733Cdw / MF731Cdw / MF634Cdw / MF632Cdw - User's Guide (Product Manu...

Here is a .PDF version of the same guide of that is easier.

imageCLASS MF735Cdw / MF733Cdw / MF731Cdw / MF634Cdw / MF632Cdw User's Guide (c-wss.com)

[Meghan2000]

Hi Rick

The links you sent me don't provide any details of setting up email to print. This one does:

https://oip.manual.canon/USRMA-1738-zz-SS-enUS/contents/SS735_setup_0050.html

As mentioned earlier, the printer is receiving the file fine via email. And I can also scan to email fine. So the POP and SMTP settings are correct. For some reason it just does not seem to recognize the file