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New Contributor
Posts: 2
Registered: ‎06-02-2020

Canon MF4890dw Prints first page twice

Hello,

I have the Canon MF4890dw and install latest diver in windows 10 64 bit. but when print a document, first print one page then printer requast to continue printing.

please help me to resolve it.

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Product Expert
Posts: 731
Registered: ‎11-13-2019

Re: Canon MF4890dw Prints first page twice

Hi piralaee.

 

Check the MF4890dw's network information.  Make sure that the signal strength is Good or better.

 

You may also need to go over the management settings for the printer, and the print settings computer-side, to ensure the printer is not set to confirm printing at the printer itself.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Highlighted
New Contributor
Posts: 2
Registered: ‎06-02-2020

Re: Canon MF4890dw Prints first page twice

Problem is continuing...

Highlighted
Product Expert
Posts: 731
Registered: ‎11-13-2019

Re: Canon MF4890dw Prints first page twice

Hi piralaee.

 

If you haven't yet done so, register the paper size of the loaded paper on the MF4890dw itself.  Differences in the paper size settings between what's loaded, what's registered, and what the computer is requesting, may cause this type of problem.

 

If that doesn't correct the problem, you'll need to contact our phone-based support for further assistance.  Our support is available at 1-800-OK-CANON (1-800-652-2666) Monday-Friday from 10:00 am to 6:30 pm ET, excluding holidays.

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