Canon MF4770n scanner not working on Windows 10 x64

[shyam09]

The printer works fine without any trouble, but Toolbox (to scan documents) isn't working. It doesn't detect the scanner. Is there an update for this printer to support windows 10 soon? Or is there another way I can go about doing this?

Thanks

[ADIAero]

The Windows 10 Scan App / Feature does see the MF4770n as a scanner and it does work. Unfortunately, it does not have .pdf as a scan to profile (the options are: BMP, JPG, PNG and TIFF) That is hard to fathom!

[ADIAero]

I have 42 users with 9 printers 8 of them Canon and 3 of those 8 are mf4770n printers. The new drivers WITH the "patch" still do not fully work on Win 10 PC's. I have 3 Users that shared a Canon ImageClass mf4570dn, this printer (after many many faithful prints) was replaced with a mf4770n from another department (after upgrading the donating dept. to a Canon D1520). Suddenly, of the 3 users, 2 had no issues with installing the mf4770n software drivers, toolbox and network patch. The third PC has an issue where the network installation does not find the mf4770 (or the other two on the Network as it sholud). I am able to ping the Printers IP (which did not change), so I know the PC can "see" the printer. I can however, use Win 10 to "Add a Printer" because Windows 10 DOES find the printer on the network AND I can also manually add the printer by specifing the IP / Port. This tells me that the printer is indeed "visible" on the network and the problem is still with the mf4770n installation software. Annother problem arises if I use Win 10 to add the printer: I am not able to scan. The Win 10 scan app does not recognize the mf4770n as a scanner. So, Canon, please look again at the software for Win 10 Pro x64. Thanks.

[ADIAero]

Resetting the Printer did not work for me on a printer that would not scan to 2 PC's. (The PC got an error that a scanner was not found) What did work was to set BOTH the Canon Network Scan Utility AND the Canon ToolBox to run in Administrator Mode:

In Windows 10 Scroll to Canon; Right Click on Canon MF Network Scan Utility; Under "More" Click "Open File Location"; Right Click on the Canon MF Network Scan Utility Shortcut; Click on "Properties"; Under Compatibility Tab, Check "Run this program as an administrator" at the bottom; Click Apply; Under Shortcut Tab, Click Advanced; Check Run as administrator, Click OK; Click OK to Accept Changes. You may get a Windows Box saying you have to be an Administrator (which you will have to be) say yes.

Do the Same sequence to set Administrator privilages (in two places) on the Canon Toolbox shortcut as well.

Thats it, Turn Off / On the Printer and Reboot the PC. This Works.

[averec]

Somewhat old post, but thanks to CWL; have been working on this problem for 2 days untill I read your post - again thanks, it solved my problem. 

[jbarragan]

Been having this problem for quite awhile. Frustrating and time consuming trying to fix. I REALLY APPRECIATE YOUR INFORMATION as it seems to have finally cured it. BLESS YOU....