Hello DaleValin,
The issue could be caused by the paper size that you have selected or the drivers used on the computer. We would be happy to assist further with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
- What size and type of paper are you trying to print on?
- What version of the Mac or Windows operating system are you using on your computer?
