Canon MF 3520i scanning from Mac (preview scan)

[HTF]

We have got a Canon MF 3520i which is connected to the network.

We added it successfully to a Mac (OS Sierra) and it worked fine as a printer, we even had the scan to file function working.

However, one of the main scanning issues is that we are unable to preview the scanned document on the Mac screen (it can be previewed though on other connected PCs). This is crucial while working with scanning because it defines the quality and measurements of the scanned document.

We have switched the scanner online for remote scanning and tried the following Mac compatible apps: Canon MF scan utility, MF toolbox and canon IJ ScanGear starter EX but nothing worked, since none detected it.

Appreciate any help on this issue.

Thank you

[Danny]

Hi, HTF!

Welcome to The Canon Forums, and thanks for posting!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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