Hello,
We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
1. Would you be able to attach a sample image of a print that is coming out incorrectly?
2.What type of paper are you printing on and are you printing a document or is it an image?
