01-24-2022 05:07 PM
Hello! The tray to my printer was dropped and the front part came off. I managed to get it back on, but there's a small black piece that someone sits on a small wire, and I can't figure out how it fits together. Trying to print without the small black piece in place causes the printer to say that it is jammed. Printing from tray 2 still works. Any help or diagrams would be appreciated!!
01-27-2022 01:27 PM
Hello Printerpieces,
Unfortunately, we do not have any repair instructions for the paper tray. In this situation, I would suggest contacting our support team at 1-800-652-2666. Our support team would happy to check if that is something that can be fixed. They can also provide service options if needed. You can also check with our parts team at 1-866-481-2569 to purchase a replacement tray.
12-08-2023 05:03 AM
12-08-2023 08:01 AM
Thanks for joining the conversation, Arthurio!
So that the Community can help you better, we need to know exactly which Canon printer model you're using and what specific problem you're experiencing. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.