05-24-2021 12:41 PM
Hello Canon Community,
I am currently dealing with a very frustrating situation with my Canon Image Class MF743CDW. Just to advise before i go into my issue i am a Graphic Designer and have just recently purchased this for my office. This is not a cheap brother printer, and i can not fathom why i can not fix the color settings on this. No matter what application i print from (from Adobe Illustrator, Photoshop, to just a basic PDF or MS Word doc) The colors on this printer are far from saturated, they look dull and almost gray scaled. I followed the advice of cleaning fixing assembly, correct color print mismatch, and auto adjust gradiation; it helped but still the colors look extremely dull versus monitor view.
My other issue falls into mismatching of colors. If i use colors that seem to look white, maybe with a HINT of a dull pink tone in them, this canon prints them fully pink regardless of the fact they appear as just an "off-white".
If anyone has any suggestions on fixing either of these issues it would be greatly apprecaited. This printer was costly and quite frankly my old laserjet prints better then this printer. In this industry not being able to see true print colors is so frustrating! Thank you for reading and i hope someone has a solution to this issue 😞
07-08-2021 05:53 PM
Hello Domzzzzz,
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
For a more immediate response, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to assist with the issue.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.