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Canon GX1050 Cassette issue

Chris_P_Bacon
Apprentice

Hi. I have a new GX1050. It won't print because it says "The cassette is not inserted" I have loaded it with paper and carefully inserted it, but it will not 'beep' when closed and the message won't change. Has anyone any ideas why this is or what I can do to remove the message and start printing? Thank you for your time. 

Regards Ed

 

1 ACCEPTED SOLUTION

Arthur
Moderator
Moderator


Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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1 REPLY 1

Arthur
Moderator
Moderator


Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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