Hi Leonford!
To have a better understanding of your issue, please let everyone know the following:
- Is your printer model the Color imageCLASS MF642Cdw?
- Operating system on your computer
- Exact Error message you see
Any other details you'd like to give will only help the Community better understand your issue.
If this is a time-sensitive matter, please check out your other support options here: https://canon.us/MyCanonAccount
Thanks!
