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Cannot use Cloud printing. Check settings from remote UI

m--n
Apprentice

I have a mf8280cw all in one laser color printer and the error light just keeps on blinking, i dont know how to turn it off or resolve what ever the problem is. 

 

On the screen it says:

 

Cannot use Cloud printing. Check settings from remote UI

 

How do I properly go to remote UI and resolve it from there?

 

As far as I know my google cloud printing is working fine, I just tested it out.

1 REPLY 1

Hector
Product Expert
Product Expert

Hello,

When your Color imageCLASS MF8280Cw displays "Cannot use Cloud printing. (Server communication error.)", as you have seen, Cloud Print is unavailable due to an error. This will mean the printer is having problems communicating over the network or a port that is used for Cloud Print may be blocked by a firewall or other protection. I suggest you check whether the 5222 port is available from your computer.

In this situation, You can start by unplugging the router from the power for 5 seconds and then plugging it back in. Once the network is back up, you can turn the printer off and on to see if the message comes back up. If it does, I would suggest checking your router settings to make sure the 5522 port is not blocked.

Since Google cloud print has been discontinued, I would suggest turning the cloud print setting off using the steps for enabling cloud print using the steps in the link HERE. The link will also have information on how to log into the remote UI.

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

  1. What type of device are you trying to connect via cloud print?
  2. Did the issue begin after making any network setting changes?
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