Brand new ImageCLASS MF452dw won't print from Mac

[rwald]

Printing on wireless network, I was able to print successfully from a Windows 10 laptop but the printing failed from a MacBook Pro running OSX 10.15.7 (Catalina).  The Mac shows up and is able to add the printer but printing itself fails.  When I check the printer log on the printer itself it is showing error #853.

Thoughts from anyone - including Canon Support folks monitoring this thread?

Thanks, Rob

[rwald]

I just installed printer driver software for the Mac and still cannot print.  I suppose I will have to call Canon Support...

[rwald · Accepted solution]

Spoke to Canon support today and the following solution resolved this issue:

1. De-install printer on Mac OSX

2. Re-installed printer on Mac OSX and from this menu then selected (showed up as an available option) the MF450 series printer driver to install.  There was no need to download any drivers.  The MF450 series printer driver showed up as an available option upon reinstallation of the printer.

3. Once the new printer driver was installed, printing worked.