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600 dpi error

VetCanon
Apprentice

We have an ImageRunner Advance C7565i.  A faculty member was trying to utilize the Scan and Send function to scan a textbook page at 600dpi. Our printer defaults to PDFs for this, so she changed the settings to JPEG.  She keeps getting the following printed error "TX Image Set Not To Display".  Is this an email server issue (i.e. the file is too large to be sent to her company email), or something else?

Thank you very much.

1 REPLY 1

Tiffany
Moderator
Moderator

Thanks for posting!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.


If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

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